Metrohm 797 VA Computrace Manuel d'utilisateur télécharger pdf (Page 269)

9.1 General procedure for error messages

797 VA Computrace – Software

257

9 Troubleshooting

9.1 General procedure for error messages

Error messages and warnings are displayed in the CT797 window.

Read the information about the possible causes and the procedure

for their rectification and click the <OK> button.

9.2 Connection problems

Error message "Could not start the embedded system"

If this error message appears after starting the VA Computrace pro-

gram, the USB connection has not established. Possible solutions:

1. Switch on the 797 VA Computrace stand.

2. If the Computrace is on, try to restart the software.

3. If 1.) and 2.) were not successful: Close the software, switch off

the 797 VA Computrace stand, wait a moment, then restart

797 VA Computrace stand and software.

9.3 Software problems

Error message "Name or password incorrect"

If the login fails because no password is known any more, proceed

as follows:

1. Deinstall the software (see

Deinstallation, section 1.3).

2. Reinstall the software.

Error message "The file 'ecousb.sys' is needed"

This message indicates problems with the USB connection. Proceed

as follows:

1. Insert the installation CD into the CD drive.

2. Click on

<Browse>. Select the CD drive and click on <OK>.

Wrong language in Help

If you want to change the help language, reinstall the software us-

ing the Modify option and select the desired language.

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Metrohm 797 VA Computrace Manuel d'utilisateur Page 269